Refund policy

At Dazzle, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

No Returns or Exchanges

• Returns and exchanges are not allowed under any circumstances.

• Refunds are not provided for any of our products.

Replacement Policy (Only in Specific Cases)

We offer replacement only if:

• The product received is damaged, or

• The product received is different from what was ordered

Replacement Conditions

• Replacement requests must be raised within 2 days of receiving the product.

• A clear recorded video of the damaged or incorrect product must be shared with us.
  

• The video must show the product clearly and be unboxing or product-only footage.
• Requests without a proper video proof will not be accepted.

Replacement Timeline

• Once approved, the replacement product will be delivered within 7 days.

• Replacement is subject to product availability.

How to Request a Replacement

To initiate a replacement request, contact us at:
📧 dazzle.ggj@gmail.com

Please include:

• Order number

• Description of the issue

• Video proof of the damaged or incorrect product

Important Notes

• Items must be unused and in original condition.

• Sale items, customized products, gift cards, and personal care items are not eligible for replacement.

• Any request raised after 2 days of delivery will not be considered.